🚍 Ticket Booking & Travel
1. How can I book a ticket with Parklane Travels?
You can book your ticket through our official booking platform online or by visiting any Parklane Travels branch. We recommend booking in advance, especially during weekends and holidays.
2. What is the main route operated by Parklane Travels?
Our primary route operates between Yaoundé and Buea (and Buea to Yaoundé). We provide reliable intercity transport on this route with scheduled departures.
3. How long does the journey take between Yaoundé and Buea?
Travel time depends on road conditions and traffic, but the journey typically takes approximately 4 to 6 hours.
4. How early should I arrive before departure?
Passengers are advised to arrive at least 30 minutes before departure time to allow for check-in and boarding procedures.
5. Can I reschedule or cancel my ticket?
Yes, ticket rescheduling or cancellation may be allowed depending on our ticket policy terms. Conditions and applicable fees are outlined in our Ticket Policies section.
6. What happens if I arrive late?
If you arrive after the bus has departed, your ticket may be considered a no-show and may not be refundable. Please ensure you arrive early.
🧳 Luggage & Onboard Experience
7. How much luggage am I allowed to bring?
Each passenger is allowed one standard luggage item plus a small carry-on bag. Additional or oversized luggage may attract extra charges.
8. Are the buses air-conditioned?
Yes, Parklane Travels operates comfortable buses designed for long-distance travel. Most of our buses are equipped with air conditioning for passenger comfort.
9. Is food allowed on the bus?
Light snacks and bottled drinks are permitted. However, we kindly ask passengers to avoid messy or strong-smelling foods to maintain cleanliness.
📦 Courier & Parcel Services
10. Does Parklane Travels offer parcel delivery?
Yes. We provide secure and fast courier services between Yaoundé and Buea for individuals and businesses.
11. What items can I send through your parcel service?
You may send documents, packages, and approved goods. Prohibited items include hazardous materials, illegal goods, and perishable items. Please refer to our Courier Policies for details.
12. How long does parcel delivery take?
Parcels sent between Yaoundé and Buea typically arrive the same day, depending on departure schedules.
13. What information is required to send a parcel?
You must provide:
- Sender’s full name and contact number
- Receiver’s full name and contact number
- Description of the item
Proper labeling is required before dispatch.
🛡 Safety & Reliability
14. Is Parklane Travels safe?
Yes. We prioritize passenger safety through regular vehicle maintenance, experienced drivers, and structured boarding procedures.
15. Are your drivers professionally trained?
Yes. Our drivers are experienced, licensed, and trained to operate long-distance routes safely and responsibly.
💳 Payments & Customer Support
16. What payment methods are accepted?
Payment options may include cash at the branch and online payment via our booking platform. Available payment methods are displayed during booking.
17. How can I contact Parklane Travels?
You can reach us via:
- Phone or WhatsApp
- Social media platforms (Facebook, Instagram, WhatsApp, TikTok)
All contact details are available in the website footer.
🌟 Loyalty & Feedback
18. Does Parklane Travels have a loyalty program?
We may offer special promotions and loyalty benefits from time to time. Stay updated through our website and social media channels.
19. How can I provide feedback about my journey?
We welcome customer feedback. You can contact us through our official communication channels or speak directly to our branch staff.
If you have additional questions not listed above, please contact Parklane Travels directly. Our team is always ready to assist you.