TERMS & CONDITIONS

Section 1 — Booking & Ticket Validity

1.1 Ticket Validity

All tickets are valid for three (3) months from the date of purchase. Tickets not used within this period expire automatically and become null and void. Validity is tracked via the booking reference number issued at purchase. Passengers must retain their booking confirmation (printed or digital) as proof of purchase.

1.2 Non-Refundable Tickets — General Rule

All ticket purchases are strictly non-refundable in cases of voluntary cancellation or change of travel plans by the passenger. Passengers are strongly advised to confirm travel dates, times, and routes before completing payment.

1.3 Company-Caused Cancellations & Delays

In the event the Company cancels a scheduled trip or causes a departure delay exceeding two (2) hours, the affected passenger is entitled to one of the following remedies at the Company’s discretion:

• A full travel coupon valid for one (1) month from the date of the disrupted trip; or

• A rescheduled seat on the next available departure on the same route at no additional cost.

⚠ The Company will communicate disruptions via SMS or phone call to the contact number provided at booking. Passengers are responsible for ensuring their contact details are accurate.

Section 2 — Identification

2.1 Mandatory Identification

Any passenger aged eighteen (18) and above, is required to carry a valid, government-issued identity document at all times during travel with Parklane Travels. Acceptable documents include:

• National Identity Card (NIC)

• Valid passport

• Any other government-issued photo identification recognised under Cameroonian law

2.2 Failure to Present Identification

Any passenger who fails to present a valid identity document at the bus terminal upon check-in will be denied boarding without exception. This applies regardless of whether the passenger holds a valid, paid ticket.⚠ Please ensure you have your ID with you before leaving for the bus terminal. Terminal staff are not authorised to make exceptions to this requirement under any circumstances.

2.3 Minor Passengers

Passengers under the age of eighteen (18) must be accompanied by a parent or legal guardian who holds a valid identity document. The Company reserves the right to refuse carriage to an unaccompanied minor. The accompanying adult accepts full responsibility for the conduct and safety of the minor throughout the journey.

Section 3 — Check-In & Departure

3.1 Mandatory Check-In Time

All passengers must be physically present at the Parklane Travels bus terminal and complete check-in at least thirty (30) minutes before the scheduled departure time. Check-in is available in person at the bus terminal only. Online or remote check-in is not available.

⚠ Check-in means you have collected your ticket(s) and your luggage has been tagged by the luggage team. 

3.2 Late Arrival

Passengers arriving between fifteen (15) and thirty (30) minutes before departure may be accommodated at the sole discretion of terminal staff, subject to seat availability and luggage processing capacity. Arrival less than fifteen (15) minutes before departure will result in automatic forfeiture of the seat for that trip, and the ticket will be declared invalid for that specific journey.

⚠ The Company recommends arriving at least 45 minutes before departure to allow comfortable time for ID verification, luggage tagging, and check-in.

3.3 No-Show Policy

A passenger who fails to check in before the deadline and has not made a valid prior rescheduling request (see Section 5) will be classified as a no-show. In such cases, the ticket will remain valid for a maximum of five (5) days from the original travel date, during which the passenger may reschedule (in writing via Paxi) and use the ticket for a subsequent departure, subject to seat availability. If the ticket is not used within these five days, it will automatically become null and void, with no entitlement to refund, credit, or compensation.

3.4 Force Majeure & Medical Emergencies

Passengers unable to travel due to a documented medical emergency or genuine force majeure event may contact the Company within twenty-four (24) hours of the missed departure to request a one-time rescheduling at no fee. Such requests must be submitted in writing via Paxi (+237 6 72 53 42 03).

3.5 Pick-up Passengers (Mid-Route Boarding)

Passengers whose ticket designates a mid-route pickup point (for example, Tiko or any other pre-listed designated stop) are subject to the same check-in rules as terminal passengers, adapted as follows:

● The passenger must be physically present and visibly waiting at the designated pickup stop at least fifteen (15) minutes before the estimated bus arrival time at that stop.

● Pickup stops are fixed and pre-listed at the time of booking. Passengers may not request to be picked up at any location that is not a designated Parklane Travels stop.

● The estimated arrival time at each pickup stop is communicated at the time of booking and may be subject to variation due to traffic or road conditions. The Company will make reasonable efforts to notify pick-up passengers of significant delays via the contact number provided at booking.

● The bus will not wait beyond the scheduled stop time for a pickup passenger who is not present and ready to board. Failure to board at the designated stop at the scheduled time will be treated as a no-show (See Section 3.3)

⚠ Pickup passengers are strongly advised to be at the designated stop at least 15 minutes before the estimated bus arrival time to account for any variation in the schedule. The bus will not turn back or make unscheduled stops to collect passengers who missed their pickup point.

3.6 Drop-Off Passengers (Mid-Route Alighting)

Passengers whose ticket designates a mid-route drop-off point are subject to the following conditions:

● Drop-off points are fixed and pre-listed. Passengers may not request to alight at any location that is not a designated Parklane Travels stop.

● The passenger is responsible for being alert and ready to alight when the bus arrives at their designated drop-off stop. The driver will announce each stop, but it remains the passenger’s sole responsibility to disembark at the correct location.

● The bus will not wait, reverse, or make an unscheduled stop for a passenger who fails to alight at their designated drop-off point. If a passenger misses their stop, the Company bears no responsibility for any inconvenience, additional travel cost, or delay incurred as a result.

● Passengers who wish to alight at a stop other than their ticketed destination must request a ticket amendment via Paxi (+237 6 72 53 42 03) prior to departure. Changes made after the journey has begun will not be accommodated.

⚠ If you are unsure of the order or timing of stops on your route, please confirm with terminal staff at check-in or message Paxi before your journey.

Section 4 — Luggage

4.1 Hand Luggage & Valuables

Passengers are strongly advised not to place valuables such as cash, jewellery, electronic devices, medication, or important documents in luggage stored in the vehicle’s luggage compartment. Such items must remain in the passenger’s hand luggage. The Company shall not be responsible for loss or damage to valuables placed in checked luggage contrary to this instruction.

4.2 Checked Luggage Allowance

Each passenger is entitled to two (2) pieces of checked luggage not exceeding 20 kg. Additional or oversized luggage is subject to an excess baggage fee as published at the bus terminal. The Company reserves the right to refuse non-compliant luggage.

4.3 What You May and May Not Carry

The table below sets out items passengers are permitted to carry and items that are strictly prohibited. This list is not exhaustive — terminal staff have the authority to refuse any item they consider unsafe or inappropriate.